Frame the job
Define what the user needs to accomplish and what the business needs to learn or enable.
I work between the commercial problem, the customer journey and the technical team to shape websites, SaaS products, lead-generation tools and connected digital platforms.
The question
The most useful digital work begins before the interface. It clarifies the job, the user, the business model and the system around the screen—then uses technology to make the next action feel obvious.
What I bring
How I apply it
Define what the user needs to accomplish and what the business needs to learn or enable.
Connect content, interactions, data, operations and commercial logic before polishing the interface.
Use prototypes and staged releases to get useful evidence into the process early.
Where it shows up
SaaS platform
Product marketing, web architecture, tools and customer journeys for a mature privacy product.
Data technology
Digital foundations and B2B technology communication in a technically sophisticated category.
Digital delivery
Agency work, websites, platforms and prototypes connecting strategic intent to a working customer experience.
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